Terms and conditions

1. Cancellation by the Client

• Clients must provide at least 24 hours’ notice to cancel or reschedule a session without incurring a charge.
• Cancellations made less than 24 hours before the session will be charged at the full session rate.
• If a client is a no-show (absent without notice), the session will be charged in full and not rescheduled.
• In cases of genuine emergency or illness, exceptions may be made at the tutor’s discretion.

2. Rescheduling

• Sessions cancelled with appropriate notice may be rescheduled within 7 days, subject to tutor availability.
• If a rescheduled session is not arranged within this period, the session will be forfeited.

3. Cancellation by GMH Education

• In the rare event that GMH Education must cancel a session (e.g., due to illness or unforeseen circumstances), clients will be offered:
  • A rescheduled session at a mutually convenient time, or
  • An online alternative, or
  • A full refund if neither option is suitable.

4. Late Arrivals

• Sessions will begin and end at the scheduled time. If a student arrives late, the session will continue for the remaining time only.
• If the tutor is late, the lost time will be made up either during the session or at a later date.

5. Termination of Services

• Clients may terminate tutoring services with 7 days’ written notice.
• Prepaid packages will be refunded on a pro-rata basis, minus any sessions already delivered and a possible admin fee.